Frequently Asked Questions (FAQ)

Orders & Products:

1. Are your perfumes original?

BritScents fragrances are inspired by well-known designer scents.
They are crafted to deliver a premium fragrance experience while remaining affordable. We are not affiliated with, endorsed by, or connected to any designer brands.

 

2. What does “Inspired by” mean?

“Inspired by” means our fragrances are carefully created to resemble the scent profile of popular designer perfumes, without using brand names, logos, or trademarks.

 

3. Are your perfumes long-lasting?

Yes. All our fragrances are Eau de Parfum (EDP) concentration, designed to provide long-lasting wear, typically 6–10 hours, depending on skin type and usage.

 

4. Are your perfumes safe to use?

Yes. Our perfumes are produced using high-quality fragrance oils and are suitable for everyday use when applied as directed.

 

Shipping & Delivery:

5. Do you deliver across the UK?

Yes, we currently deliver across the United Kingdom.

 

6. How long does delivery take?

Processing time: 1–2 business days  
Delivery time: 2–4 business days within the UK.

 

7. Will I receive tracking information?

Yes. All orders include tracking details, which are sent via email once your order is dispatched.

 

8. Do you offer free shipping?

Free shipping options (if available) will be clearly shown at checkout.

 

 

Returns & Refunds:

9. What is your return policy?

We offer a 14-day return policy in line with UK consumer regulations.
Items must be unused and in original packaging.

 

10. How long do refunds take?

Once your return is received and inspected, refunds are processed within 5–7 business days and issued back to the original payment method.

 

11. Can I return a used perfume?

For hygiene reasons, used or opened perfumes cannot be returned, unless the item is faulty or damaged upon arrival.

 

Payments & Security:

12. Is checkout secure?

Yes. Our checkout is fully secure and protected with encrypted payment processing to ensure your personal and payment details remain safe.

 

13. What payment methods do you accept?

We accept secure payment methods, including major debit and credit cards and other trusted options shown at checkout.

 

Contact & Support:

14. How can I contact BritScents?

You can reach us via our Contact Us page or email our support team.
We aim to respond within 24–48 hours.

15. Is BritScents a UK-based business?

Yes. BritScents is operated by Pureline Trading Ltd., a UK-registered company, serving customers across the UK.